personal injury lawyers

Fighting for maximum injury compensation for you and your family

No Fees Until We Win

How Insurance Companies Investigate Car Accident Claims

Every day, many of us get behind the wheel, and while we hope for safe journeys, car accidents can and do happen. These unexpected events not only disrupt our plans but often lead to the necessity of filing insurance claims. 

Have you ever wondered how insurance companies determine whether a claim is genuine? They don’t just take our word for it; they have a systematic approach to dig deep into the details.

They conduct thorough investigations to ensure that every claim is authentic and that policyholders get what they rightly deserve. 

How Insurance Companies Investigate Car Accident Claims

Let’s discuss the intricate process insurance companies follow when examining car accident claims.

How Insurance Companies Investigate Motorcycle Claims

  1. Evidence Collection: They go to the spot where the accident happened to collect clues. They take lots of pictures and measure skid marks on the road. Skid marks can tell how fast the bike was going or if it tried to stop quickly. They might also look for things like traffic lights or signs to understand better what happened.
  2. Witness Interviews: They find and talk to anyone who saw the crash. Each person might have seen something different, so the insurance company asks them questions to get a clear picture of the events. It’s like putting together a puzzle where each witness has a piece of the story.
  3. Medical Record Review: They check the injured person’s medical records very carefully. This shows how serious the injuries are. For example, they’ll look at things like X-rays or doctor’s notes. It’s reported that medical reviews can impact the claim’s outcome, as injuries account for a significant portion of the compensation cost.

Which Type of Questions Most Investigators Ask?

When there’s an accident, the people who check out what happened, called investigators, ask some key questions:

  1. Liability Questions: They ask, “Who do you think caused the accident?” This helps them figure out who is responsible for what happened.
  2. Injury Questions: They want to know, “Did you go to the doctor or hospital right away?” This is important because it shows if the injuries are linked to the accident.
  3. Property Damage Questions: They check, “Was your bike or car broken?” This tells them how bad the crash was.
  4. Event Specifics: They ask you to tell the story of the accident in your own words. They do this because your details give them a better idea of how everything went down.

Give 5 Reasons Why Insurance Companies Investigate

When something goes wrong, like a car accident, insurance companies have to do some digging, and here’s why:

  1. Fraud Prevention: They check if everything is honest because sometimes people try to trick insurance companies. A study by the Insurance Research Council says that around 10% of claims are not true, which is like 1 in every 10 claims being fake.
  2. Determining Liability: They need to figure out who made the mistake that caused the accident. Knowing who is at fault is a big deal for insurance companies.
  3. Assessing Damage: They look at how much the car, bike, or other property got messed up to understand how much it will cost to fix or replace it.
  4. Evaluating Medical Injuries: They look at the doctor’s reports and bills about any injuries to make sure they are real and if they happened because of the accident.
  5. Policy Review: They read through the insurance policy carefully to make sure the claim fits what the policy says they will pay for.

Should I Talk to the Insurance Adjuster Before My Case Has Been Thoroughly Investigated?

It’s essential to be cautious when dealing with insurance adjusters. Statistics show that individuals without legal representation often receive lower settlements. 

Before engaging in any conversation with an insurance adjuster, always seek advice from your attorney. 

Adjusters may seem friendly, but their main goal is to resolve the claim as swiftly and inexpensively as possible, which might not be in your best interest. 

A lawyer can guide you on what to say and ensure you get a fair settlement.

Which Factors Should I Provide to the Investigation Team?

Accident Report

It’s crucial always to report an accident to the police and ensure you get a copy of the report for your records. This document is essential for insurance claims.

Medical Bills

Always submit every bill you receive that’s connected to the accident. These documents are vital to show the costs incurred due to the incident.

Photographic Evidence

Taking pictures at the crash site offers crucial visual evidence. They can depict damages and circumstances, aiding in claim evaluations.

Witness Contact Information

If people saw the accident, their accounts can be vital. They provide an objective perspective, which can support your claim and clarify the incident’s details.

Vehicle Repair Bills

Present all bills detailing your car’s repairs. These documents highlight the damage severity and validate the costs you’re claiming due to the accident.

Looking for Experienced Lawyers in New Jersey

Handling insurance claims can feel confusing, especially if you’re new to the process. In fact, statistics show that a significant percentage of individuals need help understanding the intricacies of insurance procedures. 

For New Jersey residents, this needs to be a manageable task. Firms like the Rosengard Law Group, renowned for their expertise in car accident claims, offer invaluable assistance. 

With expert lawyers in new jersey by your side, you’re not only enlightened about the process but also significantly increase your chances of obtaining the rightful compensation. 

Their guidance ensures that you navigate the complexities with confidence and clarity.


What is the last stage in investigation claims in NJ?

The final stage typically involves the claim’s approval or denial based on the gathered evidence and investigations.


Understanding the world of car insurance claims can seem complex. However, by grasping how insurance companies examine these claims, you arm yourself with valuable knowledge. This insight ensures you’re proactive, keeping detailed records at every step. 

If you ever feel uncertain, seeking advice from legal experts can provide clarity and guidance, ensuring your claim stands strong.

Free Injury Case Evaluation

Send the form below and we will call you back in minutes.

…or Call Us Now